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FAQ

CONTACT

1. How do I contact you?

    Drop us an email at hello@shopgypsied.com.

     

    ORDERS, PAYMENT & SHIPPING

    1. Do you ship internationally?

    Yes. Please refer to our Shipping & Delivery page.

    2. What are your shipping costs, delivery timings and accepted modes of payment?

    Please refer to our Shipping & Delivery page.

    3. I think my package is lost / stolen / delayed. What do I do? 

    Please refer to our Shipping & Delivery page.

    4. What do I do if my order is damaged / defective / incorrect?

    Please refer to our Shipping & Delivery page.

    5. Can I change / cancel my order? 

    No. If you wish to change any shipping details (i.e. your name and shipping address), please email hello@shopgypsied.com within 12 hours of placing the order. We will be unable to change any shipping details thereafter.

    6. What currency are your prices in?

    All our prices are in Singapore Dollars (SGD). You may choose to display your preferred currency by selecting it from a list at the top left side of the website. All currency exchange rates are refreshed twice a day based on rates at XE.com.

    7. Is my credit card information safe?

    Yes. The security of your payment is very important to us. If you pay through an online wallet like PayPal, we never receive your credit card information. If you pay through our website using a credit/debit card, Shopify's (you use Shopify right?) third-party payment processors ensure that your payment information is handled securely at every step. All online stores powered by Shopify meet all 6 categories of PCI standards. For more information, click here.

     

    RETURNS & EXCHANGES

    1. Do you offer returns and exchanges?

    We do not offer returns. We offer exchanges only for:

    2. Defective or wrong products

    If you received a defective or wrong product / size, please email us at hello@shopgypsied.com with the subject 'Exchange'. We will respond within 24 hours with a return address. Please note that for your item to be eligible for an exchange, it has to be returned to us within 30 days of delivery and the item has to be returned in its original condition (unwashed, unaltered, with tag still attached). We will ship the new item to you free-of-charge.

    3. Sizing issues

    If you wish to exchange your item for a different size, please email us at hello@shopgypsied.com with the subject 'Exchange'. We will respond within 24 hours with a return address. Please note that for your item to be eligible for an exchange, it has to be returned to us within 30 days of delivery and the item has to be returned in its original condition (unwashed, unaltered, with tag still attached). Please note that you are responsible for all shipping costs associated with this exchange.

     

    TEXTILES & STOCK

    1. How often do you launch a new collection?

    We typically launch 3 to 4 collections a year. Be the first to know whenever we launch by signing up to our mailing list and following us on Instagram.

    2. Why Asian textiles? 

    We grew up surrounded by Asian textiles and handicrafts in Singapore, and our love for it fully blossomed while travelling across Asia in 2011. We noticed how textiles are a vital form of identity and expression, reflecting an era's zeitgeist in form, pattern and colour. Gypsied melds heritage and contemporary design, bringing you unique pieces imbued with tradition and culture. How each Gypsied piece fits into your life is your own modern expression of identity and culture. Read more about us.

    3. What are the origins of your textiles?

    Gypsied's focus is on Asian textiles, and so far we have travelled to Indonesia, Nepal and Bhutan to source for textiles.

    4. Are your textiles ethically sourced?

    Our textiles are handpicked from textile makers directly or from textile cooperatives that uphold fair trade principles (fair wages and profit sharing structures, no child labour, benefits the local textile community). One such textile cooperative is Tradisi Textiles, which gives back to the local community by offering health check-ups and eye operations, as well as new equipment for textile makers. 

    5. Where are your products made?

    Gypsied is proud to work with a production workshop based in Yogyakarta, which consists of expert leather craftsmen. 

    6. How do I care for my products?

    All leather products should be stored away from direct sunlight and kept dry as well. For our batik products, please refer to our blog post here. For leather products, keep them dry and store them away from direct sunlight. 

    7. Do you offer repair services?

    No. Do refer to our batik care blog post to learn how to care for your products.

    8. Can I buy textiles/fabrics from you?

    Yes, you'll be able to do that soon! Be the first to know all the details by signing up to our mailing list.